At Dropshipping.com.pk, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our return policy carefully to ensure a smooth return process.
Eligibility for Returns
- Timeframe: Returns are accepted within 7 days of receiving your order.
- ondition of Product: Items must be unused, undamaged, and in their original packaging. Items that are used, washed, or altered in any way will not be eligible for returns.
- Non-Returnable Items: Certain products are not eligible for return due to hygiene or customization:
- Undergarments and personal care items.
- Customized or made-to-order products.
- Discounted or clearance items.
Steps to Initiate a Return
Contact Customer Support: Email us at support@dropshipping.com.pk or call us at 03013037190 within 7 days of receiving your product.
Provide Details: Share your order number, proof of purchase, and reason for the return.
Return Authorization: Once your return request is approved, we will provide instructions on how to ship the product back.
Return Shipping
- Customers are responsible for paying the shipping costs for returning an item.
- Shipping fees are non-refundable.
Refund Policy
- Refunds are processed within 7-14 business days after we receive and inspect the returned item.
- Refunds will be issued via the original payment method or as store credit.
- Shipping fees and COD charges (if any) are non-refundable.
Exchanges
- Exchanges are subject to product availability.
- To exchange a product, follow the same steps as the return process.
Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery with photos of the product and packaging.
- We will arrange for a replacement or refund at no additional cost.
Contact Us
If you have any questions or concerns regarding our return policy, please feel free to contact us at:
Email: support@dropshipping.com.pk
Phone: +923013037190