Return Policy
At Dropshipping.com.pk, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our return policy carefully to ensure a smooth return process.
Eligibility for Returns
- Timeframe: Returns are accepted within 7 days of receiving your order.
- ondition of Product: Items must be unused, undamaged, and in their original packaging. Items that are used, washed, or altered in any way will not be eligible for returns.
- Non-Returnable Items: Certain products are not eligible for return due to hygiene or customization:
- Undergarments and personal care items.
- Customized or made-to-order products.
- Discounted or clearance items.
Steps to Initiate a Return
Contact Customer Support: Email us at support@dropshipping.com.pk or call us at 03013037190 within 7 days of receiving your product.
Provide Details: Share your order number, proof of purchase, and reason for the return.
Return Authorization: Once your return request is approved, we will provide instructions on how to ship the product back.
Return Shipping
- Customers are responsible for paying the shipping costs for returning an item.
- Shipping fees are non-refundable.
Refund Policy
- Refunds are processed within 7-14 business days after we receive and inspect the returned item.
- Refunds will be issued via the original payment method or as store credit.
- Shipping fees and COD charges (if any) are non-refundable.
Exchanges
- Exchanges are subject to product availability.
- To exchange a product, follow the same steps as the return process.
Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery with photos of the product and packaging.
- We will arrange for a replacement or refund at no additional cost.
Contact Us
If you have any questions or concerns regarding our return policy, please feel free to contact us at:
Email: support@dropshipping.com.pk
Phone: +923013037190