Frequently Asked Questions

An online store for Pakistani shoppers offering useful products, competitive pricing and Cash on Delivery. Learn more on About Us or browse the Shop.

Yes, we serve customers across Pakistan. Courier coverage varies by area, so confirm your city at checkout.

Open the product page for the description, images, features and specifications. If something is unclear, ask support before ordering.

Where a product has options, they appear on its page. Select your size or color before adding to cart. If you are unsure about compatibility, ask us first.

Choose a product, add it to cart, go to checkout and enter your name, phone number, city and full address. Confirm the order. Asaan ordering, bas details sahi likhein.

Yes. Add all items to one cart and check out once. Any shipping charges shown at checkout apply to that order.

Yes, COD is available. You pay the courier in cash when your parcel arrives at your doorstep.

Place your order, confirm it on the verification call or message, wait for dispatch, then inspect the parcel and pay the courier on delivery.

COD is available. Any other options appear at checkout, so rely on what you see there [Confirm current list]. We never ask for PINs or passwords.

Do not pay twice. Keep your transaction proof and contact support with your phone number and order details so we can check.

Depending on your location and shipment requirements, delivery times may vary. See Shipping Information. We do not promise a guaranteed date.

Depending on your location and shipment requirements, orders may be handled through available courier partners such as TCS, Leopards, Trax or PostEx.

After dispatch you receive a tracking number. Enter it on Track Your Order or on the courier's tracking page.

Courier updates can lag, especially on weekends or busy days. Wait 24 to 48 hours, then contact us with your tracking number.

We confirm your name, phone number and address before dispatch to reduce wrong deliveries and fake orders. Aap ka bharosa hamari priority hai.

We may retry or message you on WhatsApp or SMS. For a wrong number, contact us quickly with your order number and the correct one. Unconfirmed orders may be delayed.

We offer 7-Day Easy Returns. Asaan Returns apply under the conditions in our Return & Refund Policy. Please read it for eligibility.

Contact support with your order number and clear photos of the issue. We will guide you on the next steps. Exact conditions are in the policy.

Once an approved return is received and checked, the refund follows our Return & Refund Policy. The method depends on how you paid.

It depends on the return check and your payment method, so we do not promise a fixed number of days. Ask support about your case.

Exchange options depend on the issue and our official policy. Contact support with your order number and check the Return & Refund Policy.

Message us quickly. If the order is not dispatched, we can often correct it. After dispatch, return or exchange rules apply.

We work with verified sellers and describe products as clearly as possible. For brand-specific authenticity details, ask us before ordering.

Images and descriptions aim to show the item accurately, though screen settings can change colors slightly. If an item clearly differs, report it with photos.

Use the Contact page or WhatsApp with your order number. Koi bhi sawal ho, hamari support team madad ke liye hai.

Yes. Ask about specifications, availability, delivery to your city or return rules before you place the order.

Yes. Use the WhatsApp button on this page for order status, product questions and delivery help.

Share your order number, name, phone number and a short description of the issue. Photos help for damaged or wrong items.

Contact support immediately with your order number. Orders that have not been dispatched can usually be cancelled.

Once the courier has the parcel, cancellation may not be possible. You may be able to refuse delivery or request a return under the policy.

Yes, if the order has not been dispatched. Send your order number and the corrected details to support.

Include house or apartment number, street, area, city and a nearby landmark, plus a reachable phone number. A complete address helps avoid failed deliveries.

Take clear photos of the parcel and product, then report it with your order number as soon as possible. See the Return & Refund Policy.

Contact support with your order number and photos of what arrived. Checking the parcel on delivery when possible makes issues easier to resolve.

Guest checkout is available only if shown at checkout [Confirm]. An account, where available, makes repeat ordering easier.

Use the "Lost your password?" link on the login page and follow the email steps. Check spam if the email does not arrive.

Yes. The website works in mobile browsers, so you can browse, add to cart and check out from your smartphone.

Yes. The Track Your Order page and WhatsApp support both work on mobile.

Yes, bulk inquiries are welcome. Visit our Wholesale / B2B page with the product, quantity and city.

Yes. Terms and rates depend on the product and volume, so we do not list fixed wholesale rates here. Send an inquiry for details.

Yes, major cities including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and Quetta are generally covered. Confirm at checkout.

These cities are generally reachable through available courier partners. Availability can vary, so enter your city at checkout to confirm.

We try to, but it depends on courier coverage. Enter your address at checkout or ask support before ordering.

Fewer courier routes and longer transit distances can add time. Complete address details help avoid further delays.

Your details are used to process orders, delivery and support. See our Privacy Policy for full details.

Couriers need them to deliver and contact you. Provide only the details requested at checkout.

Refresh the page, check your internet connection or try another browser. If it continues, send a screenshot via the Contact page.

Check that all required fields are filled correctly, especially phone number and email. If it still fails, message us on WhatsApp.

Order verification and COD help protect you. Never share OTPs or PINs. Read the Privacy Policy and Terms of Service.

Confirm the product details, delivery city, address and phone number. Read the return policy, so you know the next steps if there is an issue.